Recruitment process outsourcing (RPO), managed service provider (MSP) solutions, and total talent programs look a lot different today than they did one year ago. From the global pandemic to the movement for racial justice to a supercharged U.S. election year, the impacts of 2020 will have rippling long-term effects.
In a structured, traditional sense, account management is exactly that, managing the account and maintaining customer relationships. In it, there is an inherent level of singular ownership and possession, with the ultimate goal being to renew contracts and upsell services when possible.
The demand for supply chain talent reached unprecedented heights during the COVID-19 outbreak, but the industry had already been facing a talent shortage.