In a structured, traditional sense, account management is exactly that, managing the account and maintaining customer relationships. In it, there is an inherent level of singular ownership and possession, with the ultimate goal being to renew contracts and upsell services when possible.
Each quarter, a few of us at Sevenstep gather in our mahogany walled library to nibble on a crisp Argentinian Sardo, savor some Garnacha, and politely debate the merits of great books we’ve read about talent, HR and business.
The holidays are an opportunity for us to spend some quality time with family and reflect on the year gone by. For many, it’s also an opportunity to wind down and relax with a good book or two.
Welcome to the first installment of our quarterly book club series. Every three months, we’ll share a handful of books we’re reading about HR, talent acquisition, leadership and business.